Update Your Payment Method

Overview

Maintaining a valid and up-to-date payment method on your Arkante account ensures seamless purchases and uninterrupted access to paid services. If your payment method expires, is declined, or needs to be replaced, you can update it directly from your account settings.

This guide covers how to add new payment methods, update existing ones, and remove methods you no longer wish to use.

Supported Payment Methods

Arkante uses Stripe as its payment processor. The following payment types are supported, with availability varying by country and region:

• Credit and debit cards: Visa, Mastercard, American Express, and other major card networks supported in your region.
• Apple Pay: Available on supported Apple devices and browsers.
• Google Pay: Available on supported Android devices and browsers.
• Bank transfers: Available in supported regions. Processing times vary depending on your financial institution.

All payment information is encrypted and processed through Stripe’s PCI DSS-compliant infrastructure. Arkante does not store your full card number on its servers.

Adding a New Payment Method

To add a payment method to your account:

1. Sign in to your Arkante account at auth.arkante.com. You will be redirected to your portal at my.arkante.com.
2. Navigate to Settings > Billing > Payment Methods.
3. Click Add Payment Method.
4. Select your preferred payment type.
5. Enter the required details and follow the on-screen instructions.
6. Click Save Payment Method.

A small temporary authorization may be placed on your card to verify its validity. This charge is automatically reversed within a few business days.

Updating an Existing Payment Method

If your card has been renewed or your payment details have changed:

1. Navigate to Settings > Billing > Payment Methods.
2. Locate the payment method you wish to update.
3. Click the Edit icon next to the method.
4. Update the relevant fields with your new information.
5. Click Save Changes.

Removing a Payment Method

To remove a payment method from your account:

1. Navigate to Settings > Billing > Payment Methods.
2. Click the Remove icon next to the method you wish to delete.
3. Confirm the removal in the dialog prompt.

Troubleshooting

If you experience issues while managing your payment methods, consider the following:

• Card declined during addition: Ensure the card details are entered correctly, including the billing address. Some banks may block online transactions by default; contact your card issuer to authorize the payment.
• Payment method not appearing after save: Refresh the page and verify the method was saved. If the issue persists, try using a different browser or clearing your cache.
• Duplicate payment methods: If the same card appears multiple times, remove the duplicate entries and re-add the method once.

For further assistance, contact our support team via the Contact Us page or email support@arkante.com.