Overview
Maintaining a strong, regularly updated password is essential to safeguarding your Arkante account and the financial data associated with it. We recommend changing your password at least once every 90 days and whenever you suspect unauthorized access to your account.
This guide walks you through the process of updating your password from within your account settings.
Password Requirements
Before setting a new password, please ensure it meets the following criteria:
- Minimum length: 12 characters
- Maximum length: 128 characters
- At least one uppercase letter (A–Z)
- At least one lowercase letter (a–z)
- At least one digit (0–9)
- At least one special character (e.g.,
!,@,#,$,%,&)
Passwords that do not satisfy these requirements will be rejected during the update process.
Step-by-Step Instructions
Follow these steps to change your password:
- Sign in to your Arkante account at auth.arkante.com. You will be redirected to your portal at my.arkante.com.
- Navigate to Settings from the sidebar.
- Select the Security tab.
- In the Password section, click Update Password.
- Enter your current password in the Current Password field.
- Enter your new password in the New Password field.
- Re-enter your new password in the Confirm New Password field.
- Submit the form to save your changes.
Upon successful completion, your password is updated immediately. The Password section will display when your password was last changed.
Managing Active Sessions
The Security tab also displays your Active Sessions, showing all devices currently signed in to your account. Each entry includes the browser, operating system, IP address, and last activity time. The current session is marked with a Current badge.
If you notice any suspicious sessions, click Revoke All Sessions to sign out of all devices except your current one. We recommend doing this after changing your password if you suspect unauthorized access.
Security Recommendations
To maintain the highest level of account security, we recommend the following best practices:
- Use a password manager: A reputable password manager can generate and store complex passwords securely, reducing the risk of weak or reused credentials.
- Enable two-factor authentication: Adding a second layer of verification significantly reduces the likelihood of unauthorized access. Refer to our Two-Factor Authentication guide for setup instructions.
- Monitor active sessions: Review your active sessions under Settings > Security to identify any suspicious devices or locations.
- Avoid public networks: Refrain from changing your password or accessing sensitive account information while connected to unsecured public Wi-Fi networks.
Troubleshooting
If you encounter issues while attempting to change your password, consider the following solutions:
- “Current password is incorrect” error: Verify that you are entering your existing password correctly. If you have forgotten your current password, use the Reset Forgotten Password process instead.
- “Password does not meet requirements” error: Review the password requirements listed above and ensure your new password satisfies all criteria.
- Confirmation email not received: Check your spam or junk folder. If the email does not appear within 15 minutes, contact our support team for assistance.
- Session expired during password change: For security purposes, sessions may expire after a period of inactivity. Sign in again and repeat the process.
- Account locked after multiple failed attempts: If your account is temporarily locked due to repeated incorrect password entries, wait 30 minutes before attempting again or contact support for immediate assistance.
If the issue persists after trying these steps, please reach out to our support team through the Contact Us page or via email at support@arkante.com.